Privacy Policy

Information We Collect

Information you provide

When you use our forms, you may provide personal information including:

• Email address (newsletter subscription, city request, contact form, agency and organization inquiries)
• Name (optional on most forms)
• Zip code (city request form)
• Message content (contact and inquiry forms)
• Organization or agency name (agency and organization inquiry forms)

Information collected automatically

When you visit our site, Google Analytics 4 automatically collects usage data including your IP address, browser type, device information, pages visited, and referring URL. This data is aggregated and used to understand how visitors use the site.

Information we do not collect

Civic Informer does not collect payment information, Social Security numbers, precise geolocation data, or any other sensitive personal data. We do not require user accounts, passwords, or logins to access the platform.

How We Use Your Information

• Email addresses: To deliver newsletters you subscribed to, respond to inquiries you submit, and notify you when a requested city launches on our platform.
• Zip codes: To identify which cities have community demand for coverage and prioritize new city deployments.
• Analytics data: To understand how visitors use the site, improve content and features, and monitor site performance.

We do not use your information for advertising, behavioral profiling, or automated decision-making. We do not sell, rent, or share your personal information with any third party for their own purposes.

Third-Party Services

We use the following third-party services to operate the platform. Each processes data on our behalf and is bound by its own privacy policy:

• Google Analytics 4: Website usage analytics. See Google's Privacy Policy.
• SendGrid (Twilio): Email delivery for newsletters and notifications. See Twilio's Privacy Policy.
• Supabase: Database hosting for form submissions and platform data. See Supabase's Privacy Policy.

We do not use advertising networks, social media tracking pixels, or any other third-party data collection services.

Cookies & Tracking

Google Analytics 4 uses cookies to measure site usage and understand visitor behavior. These are first-party analytics cookies — we do not use advertising cookies, retargeting pixels, or third-party advertising networks.

You can disable cookies through your browser settings. The site remains fully functional without them — disabling cookies only affects our ability to measure aggregate usage patterns.

Data Retention

• Newsletter subscriptions: Retained until you unsubscribe. Unsubscribe links are included in every email.
• City requests: Retained to measure demand and notify you when your requested city launches.
• Contact and inquiry submissions: Retained as needed to respond to your message and for our records.
• Analytics data: Retained per Google Analytics default retention settings.

Your Rights

You have the right to:

• Unsubscribe from newsletters at any time via the unsubscribe link in each email
• Request deletion of your personal data
• Request a copy of the personal data we hold about you

To exercise any of these rights, contact us.

Washington State residents

Your rights under Washington's My Health My Data Act and other applicable state privacy laws are respected. We comply with all applicable state privacy requirements.

California residents

Under the California Consumer Privacy Act (CCPA), you have the right to know what personal data we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

Children's Privacy

Civic Informer is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal data from a child under 13, we will take steps to delete that information promptly.

Security

We use industry-standard security measures to protect your personal information, including HTTPS encryption, encrypted database storage, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

We promptly investigate and address any security incidents that may affect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted with an updated effective date at the top of this page. Your continued use of Civic Informer after changes are posted constitutes acceptance of the updated policy.

Contact

For questions about this Privacy Policy or to exercise your data rights, please contact us.

Civic Informer is operated by OpSprocket LLC, Washington State, USA.