Putting your dispatch data to work
Every call your crews run is already timestamped in CAD, but that record rarely turns into something the public sees or a picture command can work from day to day. We turn it into a public window on the work your department does every day, and into the response analytics behind staffing, standards, and budget conversations.
Both suites run on a single daily feed of your dispatch data, and we never touch your internal systems.
The department's outward presence
We run a public window on the work your department does, give your staff simple controls to publish in the department's own voice, and turn the same data into the official reports leadership expects. It makes consistent communication easy for a team that doesn't have time to build it.
A public dashboard your residents use
Dashboard · Live map · Response times · Call activity
Your department's public view shows call activity, response times, and a live map of fire and EMS responses, refreshed every morning. It answers the questions residents call the station to ask, and it shows them the EMS runs, the alarms, and the service calls that fill an ordinary shift.
Your calls also appear in the citywide daily briefing residents read every morning, so the department's work reaches inboxes without anyone on staff sending a thing. The best way to understand it is the live Fire & EMS view we run for Bellingham.
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5:38
8:56
Yesterday's fire and EMS responses across the city.
Publishing in your own voice
Articles · Ready-to-post graphics · Department notes · Site alerts
Through the platform your staff can publish articles under the department's byline, export ready-to-post graphics for your own channels, add a department note to the citywide daily briefing, and push department alerts to the city site. Open houses, burn bans, prevention campaigns, and hiring pushes go out on a channel that's already built and already read.
It keeps communication consistent without the production lift, for a department where nobody's full-time job is the website.
Weekly Recap
218
calls for service, June 22 to 28
The reports leadership already expects
Board packets · Annual reports · Quarterly reviews
Commissioner and board packets, annual response reports, and quarterly reviews built from the same data, ready when you need them. Pick the sections, set the period, and export a branded deck, with room for your own narrative before anything goes out.
Custom views get built around your reporting cadence, so what your board asks for is what's ready. And because it all runs off the same data as the public product, there's no extra system to maintain.
Blocks
4,812
+3% vs prior
5:42
-0:09 vs prior
8:56
-0:14 vs prior
Calls for service by month
By category, per month
Department narrative
A response analytics toolkit for command staff
The views a chief needs to run the system and back a budget, computed from raw dispatch timestamps. Response fractiles, simultaneous-call load, and workload by unit and district, the kind of analysis CAD reporting tools rarely surface and larger departments hire an analyst for.
It stays lightweight, running on the same daily feed that powers the Communications Suite, refreshed every morning. There's nothing to integrate and nothing new to maintain.
Response standards, measured
Fractiles · Turnout & travel · First-due areas
Median and 90th percentile response times for first-arriving units, split into call processing, turnout, and travel, and broken down by first-due area. It's the same fractile math accreditation and state service-level reporting call for, current every morning instead of assembled once a year.
Because it reads by station area and not just citywide, command sees where the standard gets missed, not only whether the average holds.
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0:00
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90th percentile by first-due area
The dashed line marks the standard your department adopts.
System stress and simultaneous calls
Simultaneous calls · Saturation hours · Unit workload
How often the system runs two or more calls at once, how many hours it spends there, and how often coverage saturates. It's the load picture behind staffing decisions, mutual aid conversations, and grant applications, and it rarely exists outside a one-off analyst project.
Every figure is counted from unit dispatch and clear times in your own CAD record, so the numbers hold up when the budget conversation gets specific.
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0
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Simultaneous calls by hour, typical day
Hours at two or more simultaneous calls are highlighted.
Performance on the district map
Standards by station · Unit-hours · Demand
Standards, workload, and demand as a station-by-station picture. Which first-due area misses the standard, which carries the heaviest unit-hours, and where the calls concentrate, on the district geography your crews already think in.
It gives command and the board the same geographic read, so the conversation moves from anecdotes to a shared map.
Darker areas have a smaller share of responses within the adopted standard.
Running live in Bellingham
Bellingham is our first city, and its Fire & EMS view runs on live dispatch data under an official data sharing agreement with the Bellingham Fire Department. Residents get a clear daily read on what their fire department responds to across the city.
Everything on this page runs there on real data, refreshed daily. None of it adds work for the department's staff.
The lift stays on our side
From the first data export to launch day, the work sits with us. Agencies sponsor the platform, and the public product stays free for residents.
Step One
Data sharing
Some departments already publish the data we need, and we build from it directly. Where they don’t, we set up a simple data share covered by a short agreement. Either way, your team’s part ends at the export.
Step Two
Build & test
We map your codes and boundaries, backfill the data history, and stand up your city in a test environment, where our team checks the output and reviews the site end to end. Nothing personally identifying is ever published.
Step Three
Sign-off & launch
Your team signs off before anything goes public. Then your city goes live, refreshed automatically every morning.
Priced to the population you serve
Pricing is scaled to the size of your community, so a small district is never priced like a metro. There are no per-seat fees, and adding people from your team never changes the number.
For exact pricing, contact us.
Scaled to community size
A small district is never priced like a metro.
No per-seat fees
Add anyone from your team; the number never changes.
Free for residents
Agencies sponsor the platform; the public product stays free.
Request a demo
Tell us about your department and what you'd like to see. We'll follow up within a few business days.
What Happens Next
We review your request
We schedule a live demo of both suites
We walk through what partnership looks like
Email Us Directly
contact@civicinformer.com